Support Center

Gateway Colors

Last Updated: Jan 25, 2016 10:49AM EST

This document describes the new Gateway and messaging status indicators in the application. The Gateway status icon is located in the bottom right corner of the Page and the messaging status icon is located at the bottom left corner. 

 Gateway - Green 

A green Gateway icon indicates that the handset is connected to all Gateways and all commands will be sent properly. 

gateway yellow iconGateway - Yellow

A yellow Gateway icon indicates that the handset is connected to some Gateways and some of the commands will not reach the intended Gateway.

gateway red iconGateway - Red

A Red Gateway icon indicates that the handset did not connect to any Gateways and the commands will not reach the intended Gateway.

gateway white iconGateway - White

A white Gateway icon indicates that the handset does not have any Gateways to connect to.

 

communication green iconCommunication - Green

A green communication activity icon indicates when the handset sends commands to a Gateway. The commands can be IR, RS232, HTTP or IP commands.
 

*** HTTP gateways when configured with an IP address will always show a green icon. This is the only control type where you could receive a false positive on gateway configuration. 

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