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Controller Freezes

edgar Mar 21, 2017 08:06AM EDT

Using the HTD MC-66, button press requires “repeat on hold” for sending repeating commands (volume, bass, treble), otherwise the unit will “freeze” all zones until customer reset the pre-amp (off/on). HTD Tech support recommended, at least, a minimum default timing of .5 seconds. My problem is that customer not necessarily are following the instructions, pressing the buttons repeatedly, while “flooding” the system (signal freezing, requiring resetting). Any suggestion on how to solve this particular problem? As a comparable features and price point, Russound offers the CAA66. Any experience regarding this issue? Can anyone recommend a similar controller, with or without built-in amplifier?

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Alex Milogradov Mar 21, 2017 08:58AM EDT Builder & App Support Support
Edgar,

Is this using our module?
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edgar Mar 21, 2017 01:47PM EDT
Hi Alex,

Not using the HTD Module, network codes directly within device. I tried dragging the module with no success. Will the module take care of that particular issue?

Thanks,

Edgar
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Alex Milogradov Mar 21, 2017 01:53PM EDT Builder & App Support Support
If you are doing repeat on hold, you can set the interval.
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edgar Mar 21, 2017 03:10PM EDT
yes, is .7 seconds per interval (tech support recommends .5 sec minimum). The problem is customer taps button repeatedly below the .5 seconds margin, instead of maintain the button pressed
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edgar Mar 21, 2017 03:14PM EDT
even the problem is more related to educating the customer, will like to know if other controllers (ie, Russound) experience the same issue?
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Alex Milogradov Mar 21, 2017 03:20PM EDT Builder & App Support Support
Hi Edgar,

We are not aware of those limitations by other company's hardware.

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